Get ready for your next "difficult conversation" by practicing these common but touchy subjects.

The module is available for instant download and includes

• Employee Made a Mistake (video)
• Employee Doesn't Seem to be Doing Her Job (video)
• Employee has Bad Breath (and other Hygiene issues) (video)
• Employee has Too Many Absences (video)
• Difficult Conversations Flow Chart (document)

This is the toolkit developed and used by Liz Trotter, founder and owner of American Maid Cleaning in Olympia, WA. Liz is also a charter member of Cleaning for a Reason and a past board member of ARCSI.

This toolkit/module was first released as the March 2014 installment of the HiPEP: High Performance Employee Program subscription.