This management training module focuses on safety, specifically injuries, as a part of procedure. Unfortunately, since we aren’t granted the power to control everything in the universe, no matter how hard we try to be safe and how well we coach our technicians in safety practices, injuries will occur.  Managing those injuries becomes critical in some cases, especially when dealing with financial responsibility.

The module is available for instant download and includes

• Understanding the Tools - Part 1 (video)
• Understanding the Tools - Part 2 (video)
• Basic Injury Role Play (video)
• Encountering Resistance Role Play (video)
• Injury/Near Miss Flow Chart
• Injury/Near Miss System
• Injury/Near Miss Form
• Safety Program  Handbook

This is the toolkit developed and used by Liz Trotter, founder and owner of American Maid Cleaning in Olympia, WA. Liz is also a charter member of Cleaning for a Reason and a past board member of ARCSI.

This toolkit/module was first released as the June 2015 installment of the HiPEP: High Performance Employee Program subscription.