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Handling Damages and Breakage
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Handling Damages and Breakage

  • $ 999

When something is damaged in a client's home, it can feel very stressful. Having a set plan for how to handle all types of damage and breakage can relieve that stress - for you AND your client!
Get your Handling Damage Toolkit and get started RIGHT NOW with our instant download - no waiting!
  • Damage Tracking Process and Theory (video)
  • Documenting Damage (video)
  • Roleplay the Damage Conversation (video)
  • Agreement (document)
  • Apology Options (document)
  • Breakage Note (document)
  • Damage/Breakage System and Report (document/spreadsheet)
  • The Structure of a Good Apology (document)
This is the toolkit developed and used by Liz Trotter, founder and owner of American Maid Cleaning in Olympia, WA. Liz is also a charter member of Cleaning for a Reason and a past board member of ARCSI.



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