News

In 2012, with the launch of the House Cleaning Technician certification through IICRC, four of the authors of that original certification course - Derek Christian, Tom Stewart, David Kiser, and HCT Instructor Bruce Vance - heard from course participants just how great the course's knowledge is for the science and activity of cleaning. And those same people asked where they could find similar courses in all areas of starting, managing and growing a business - specifically a cleaning business. That's how Foundations - as it's known casually - came to life. Within six months of the very first HCT class,...

You *really* need the day off, but you forgot to put in your time off request. So you call in sick. Result: boss is frustrated; scheduler is frantic; client is inconvenienced; you get a complaint just because the client feels put out. And then someone finds out on Facebook or from your picture in the paper that you weren't sick but playing hookie.Here's a MUCH better way to handle a last-minute time off need, even when it's your fault you missed the request deadline. Subscribe for more Daily Engagement Videos like this.

It's going to happen. You're going to need some days off, and the boss/scheduler is going to have to say no. And you're not going to like it.Why did the boss say no? Because the schedule for those days can't handle you being off.Find out what that means for you and what your response options are. Subscribe to Daily Engagement Videos like this.  

  It doesn't matter if you think the mantra "the client is always right" is true or not. It only matters that you TREAT the client like s/he's right.Subscribe: http://cleaning-business-builders.myshopify.com/collections/frontpage/products/field-staff-training-daily-engagement-videos

If you're late one day, it's not a big deal. Cut yourself some slack, but get to work right away when you get there.But if you being late gets to be a regular occurrence, it's essential that you talk with your boss about the problem and get it fixed ASAP.If you don't, verbal warnings become formal write-ups, and those become termination papers. And in many states, termination with cause (you violating company policy) can prevent you from receiving unemployment benefits. Subscribe at http://cleaning-business-builders.myshopify.com/collections/frontpage/products/field-staff-training-daily-engagement-videos