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A scheduling manager needs to be able to establish a solid understanding of personalities and skills because she's the one who must make that first new client-to-cleaning tech/team match up. Listening to clients and reading their work orders, a scheduling manager teases out the key outcomes the client needs and then considers which tech or team delivers those outcomes best AND has an opening in their existing schedule. It's not easy, and sometimes requires some smooth talking to make both the client and the tech/team happy.Learn more at http://cleaningbusinessbuilders.com/Programs/Hi-PEP

If you want to move out of the field and into the office, this is what you need to be doing and demonstrating to your boss to make her see you as a good customer service rep: answering phones, helping clients change their appointment times, listening to needs and upselling services that will help make the client happy and lead to referrals.Learn more at http://cleaningbusinessbuilders.com/Programs/Hi-PEP

If you have a rising high school junior or senior, pay attention! ISSA could be a great source for college scholarship money! Click here to read the full article at CleaningBusinessToday.com. 

We are excited to share with you the tools we developed to solve problems in our businesses as we grew to and beyond the $1M annual revenue mark. And we continue to use these same tools in our businesses today...because they work...every time! From a deck of cards to help you make smarter hiring decisions to a toolkit of marketing templates designed to attract the prospects you want, our business growth tools are working for us RIGHT NOW...and can work for you just as easily. And when you're ready to "level up" your business to the next stage, our Foundations...